Improve customer
support with AI Live Chat solution

Our live chat solution harnesses the power of AI to provide businesses a comprehensive tool for excellent customer service and engagement.

14 days free trial. No Credit Card Required

AI-First live chat platform for customer support

Built for enhanced customer service, our live chat capitalizes excellent features like
omnichannel, AI copilot, co-browsing, and more to increase engagement and create great
experiences.

Omnichannel Inbox

Seamlessly communicate with every customer
In our Omnichannel Live Chat solution

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AI-powered inbox

Categorize messages from all platforms and provide quick support to your customers through one inbox.

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Centralized customer information

Track customer data in real-time, allowing your agents to provide personalized customer service.

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Channel-specific themes

Our live chat tool changes its appearance for agents when chatting with customers on certain platforms

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Chat history

Your agents can view previous conversations with customers and provide continuous and contextual support.

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Session-wise browsing log

Track customer actions for a particular session to provide personalized assistance.

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Advanced routing

Our platform assesses support requests and diverts them to the right departments and personnel.

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AI-powered inbox

Categorize messages from all platforms and provide quick support to your customers through one inbox.

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Centralized customer information

Track customer data in real-time, allowing your agents to provide personalized customer service.

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Channel-specific themes

Our live chat tool changes its appearance for agents when chatting with customers on certain platforms

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Chat history

Your agents can view previous conversations with customers and provide continuous and contextual support.

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Session-wise browsing log

Track customer actions for a particular session to provide personalized assistance.

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Rich text editor

Make use of text editing options for better readability and communication between agents and customers.

AI Copilot

Increase your agent’s efficiency with AI Copilot

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AI-driven translation

Let your agents harness the power of AI to translate messages easily and communicate with customers in any language.

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Agent assistance

Provide your agents with tools to improve responses and engage with customers better.

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Knowledge base

Agents can retrieve company and product information while live chatting with customers to provide the best solutions.

Audio & Video Call

Connect with customers using audio and video calls in
our Live Chat solution

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Call recording

Record communications with customers for future improvements to your customer service strategy.

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Screen share

Your agents can guide customers in real-time through screen sharing.

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High-resolution calls

Enjoy communicating with customers in high resolution without any latency issues.

Co-browsing

Collaborate and solve issues instantly through co-
browsing in our customer service solution

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Data masking

Hide all the sensitive information of a customer during co-browsing

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On screen drawing

Allow your agents to guide customers using drawing on customers screen

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Session recording

Agents can record co-browsing sessions with customers and review them for further support improvements.

Ticketing

Organize, track, and solve requests efficiently with our
ticketing solution

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Omnichannel ticket management

Track all support requests and tickets you have received across all platforms in one dashboard.

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Seamless integration

Integrate easily with Live Chat and Chatbots to receive and address support tickets.

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Custom status and forms

Design customized forms and statuses for your agents to have an efficient ticket management system.

Appointment Management

Using our platform, you can provide a seamless
appointment system for your customers

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Instant booking

Empower customers to book appointments through live chat without any hassle.

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Flexible scheduling options

Allow agents to offer a variety of scheduling options to fit a customer’s needs.

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Optimized agent efficiency

Automated bookings allow your agents to focus on complex tasks, thus improving efficiency.

Traffic management

Real-time visitor insights for better engagement

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Proactive chat

Your agents can send personalized messages to visitors proactively based on a customer’s actions.

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Traffic monitoring

Track website traffic and gain an insight into what pages are attracting visitors.

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Lead generation & conversion

Providing personalized service turns potential leads into customers.

Reporting

Use powerful reporting tools to drive business growth

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Customizable dashboard

Sort through departments and view key statistics for your business.

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Agent performance

Track your agent’s performance through various metrics such as SLA, FCR, Average Response Time, and more.

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Chatbot reports

Gain insights into how your chatbots are performing and engaging with visitors.

Agent activity tracking

Track and supervise your agents, ensuring quality
customer service

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Department-wise chat monitoring

Check a department’s service performance through chat monitoring.

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Message and voice whispering

Supervisors can message agents in our platform to improve responses to customers in real-time.

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Real-time agent activity dashboard

Have access to a dashboard that tracks an agent’s actions.

Chat Widget, redefined

Engage visitors with a modern, intuitive live chat widget that does more than just chat. It seamlessly combines
real-time support with a ticketing system, allowing your customers to receive 24/7 support through multiple
channels. Its versatility sets us apart, delivering a unique support experience.

Built for effortless eCommerce integrations

Seamlessly integrate with Shopify, WooCommerce, Magento, and other eCommerce platforms with no
complex setup required. Let customers order directly through live chat while empowering agents to deliver
personalized support with real-time insights, creating a seamless shopping experience.

Wait, that’s not all!

Our Live Chat software has more to offer

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Voice messaging

Allows your agents and customers to communicate via voice.

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Keyboard shortcuts

Your agents can use hotkeys to access all features and options within our AI-powered software easily.

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Quote messages

Lets both agents and customers to quote messages and respond as needed.

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Team chat

Your staff can communicate with one another inside our communication platform for enhanced collaboration.

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Easy notes

Let your agents keep track of pending to-dos with easy notes.

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Chat tagging

Categorize conversations to allow your agents to provide streamlined customer service.

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Canned messages

Communicate easily with customers and resolve queries using pre-defined messages.

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Gallery view

Agents get instant access to all shared images, files, and links in a neatly organized gallery for quick reference.

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Rich text editor

Make use of text editing options for better readability and communication between agents and customers.

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Human handover

Allow a chatbot to seamlessly hand over to a human agent via automatic or manual options.

How REVE Live Chat helps to
transforms businesses

Better customer engagement

Reach out to customers proactively and engage with them to provide a seamless experience.

Business growth with analytics

Improve your services and products through data collected by our robust reporting system.

Higher customer satisfaction

Customers are more satisfied as they receive faster and better support in a personalized manner.

Boost team performance

Using our live chat software, your agents can serve customers better and faster, improving the performance and efficiency of your customer service platform.

More conversions and sales

By having open communications and tracking customer actions and preferences, you are more likely to convert leads and generate more sales and revenue.

Find the right solution for your
company – any size, any industry

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Ecommerce

Unlock the most valuable currency: customer trust.

Learn more
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Banking

Build stronger patient and member relationships on a connected platform.

Learn more
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Finance

Automate workflows, unify and integrate data, and powered by trusted AI.

Learn more
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Telecom

Communicate easily with customers and resolve queries with pre-defined messages.

Learn more
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Education

Allow a chatbot to seamlessly hand over to a human agent via automatic options.

Learn more
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Travel and Hospitality

Elevate the education experience with the #1 AI CRM for learner and institution success.

Learn more
...

Ecommerce

Unlock the most valuable currency: customer trust.

Learn more
...

Banking

Build stronger patient and member relationships on a connected platform.

Learn more
...

Finance

Automate workflows, unify and integrate data, and powered by trusted AI.

Learn more
...

Telecom

Communicate easily with customers and resolve queries with pre-defined messages.

Learn more
...

Education

Allow a chatbot to seamlessly hand over to a human agent via automatic options.

Learn more
...

Travel and Hospitality

Elevate the education experience with the #1 AI CRM for learner and institution success.

Learn more

Integrate Live Chat with any platform

REVE Live Chat integrates with any platform of your choosing, including popular ones like
WhatsApp, Facebook, YouTube, etc. With over 40+ integrations, our live chat solution
transforms customer support for you.

Frequently asked questions

Live Chat is a customer service solution that allows businesses to interact with customers in real-time, solving technical issues or answering questions.

Live Chat is important because it helps businesses to serve customer better by providing real-time support, boosting sales and customer satisfaction.

The core features of live chat that every business should look for is:

  • Omnichannel support
  • Multilingual capabilities
  • Instant messaging
  • Co-Browsing
  • Voice & Video Chat

The key benefits of Live Chat are:

  • Higher customer satisfaction
  • Increase in leads and sales conversions
  • Improves customer experience
  • Fast query resolutions
  • Cost-Efficient

You can integrate our live chat solution easily through our platform, following all the steps as directed there. To learn more about integrations, you can check out our integrations app.

REVE Live Chat costs start from $15 per Agent/Month for the Standard plan up to $50 per Agent/Month for the Enterprise Plan. Our pricing page has more details for you regarding our offering.

Happy customer voices

Md. Faridul Amin

"With REVE Chat, we were able to handle 85% of our support queries. We noticed a significant increase in the satisfaction rate and happier customers."

Susan Foo

“REVE Chat is a great tool for customer support. We are using both the bot & live chat. While the bot helps to resolve FAQs, chat allows engaging customers with co browsing & video chat.”

Laxman Tari

"Our support team faced steady challenge handling the influx of customer queries. But with the AI-powered Chatbot handling 85% of inquiries, our team could focus on addressing critical issues promptly. REVE Chat has significantly improved our response time and overall customer satisfaction."

Grace Chipofya

“REVE Chat helped us to assist our customers virtually with co-browsing and live chat support. We were also managed to get a better idea of our visitor’s activities and guide them properly.”

Veronica

“It is clear they really care about their customers and want to ensure they are happy. The platform itself is constantly evolving and has many great features. I would highly recommend REVE Chat to anyone looking for a customer chat solution.”

Massimiliano Ciarrocca

“REVE Chat helped us to assist our customers virtually with co-browsing and live chat support. We were also managed to get a better idea of our visitor’s activities and guide them properly.”

Elias de la Cruz Cross

“We offer telecom solutions to enterprise clients. With REVE Chat, we managed to generate 30% higher inquiries by connecting with them instantly.”